What Happens When You Call Walley’s?

When you call or email Walley’s, you will be warmly welcomed and matched to one of our professional Service Coordinators who will assess your situation.

“Hi, This is Walley’s…”

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Your HVAC system is having a problem, but where do you even start?! When you call or email Walley’s, you will be warmly welcomed and matched to one of our professional Service Coordinators who will assess your situation and determine whether our repair, replacement, or maintenance service is right for you.

Scheduling an Appointment

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Once we have determined the type of visit you will need, you can schedule us to arrive in a 2, 4, or 8 hour window. Pick a time that conveniently works with your schedule, and depending on the urgency of your HVAC problem, we can be there Any Day, Next Day, Same Day, or Yesterday. (Yep, we time travel!)

Confirming Your Appointment

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After your appointment has been scheduled, we will send you an email to confirm the details. You’ll have the peace of mind knowing that help is on the way for your heating and air conditioning, and we will begin preparing for our visit. Also, this confirmation email will include tips on how you can best prepare.

Appointment Reminders

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As your appointment nears, we will email you a reminder. Maybe Sally’s team made it to the playoffs, or you forgot you’ll be out of town that day; whatever the reason may be, you’ll be able to reschedule for a more convenient time. On the day of our appointment, we’ll call or text you 30 minutes before our scheduled window, so you can plan accordingly. No cancellation fees. No surprises!

“Hi, This is Walley’s…”

Read More

Your HVAC system is having a problem, but where do you even start?! When you call or email Walley’s, you will be warmly welcomed and matched to one of our professional Service Coordinators who will assess your situation and determine whether our repair, replacement, or maintenance service is right for you.

Scheduling an Appointment

Read More

Once we have determined the type of visit you will need, you can schedule us to arrive in a 2, 4, or 8 hour window. Pick a time that conveniently works with your schedule, and depending on the urgency of your HVAC problem, we can be there Any Day, Next Day, Same Day, or Yesterday. (Yep, we time travel!)

Confirming Your Appointment

Read More

After your appointment has been scheduled, we will send you an email to confirm the details. You’ll have the peace of mind knowing that help is on the way for your heating and air conditioning, and we will begin preparing for our visit. Also, this confirmation email will include tips on how you can best prepare.

Appointment Reminders

Read More

As your appointment nears, we will email you a reminder. Maybe Sally’s team made it to the playoffs, or you forgot you’ll be out of town that day; whatever the reason may be, you’ll be able to reschedule for a more convenient time. On the day of our appointment, we’ll call or text you 30 minutes before our scheduled window, so you can plan accordingly. No cancellation fees. No surprises!

What Happens When We Show Up?

You have the best crew installing your HVAC.

We arrive on time, and if we don’t, then we’ll credit you with a discount.

Tech, Training, Truck, Tools

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Our fully licensed and certified technicians will promptly arrive to your home with a truck fully prepared with tools customized for your appointment. Sit back and sip some coffee or do whatever you need to get done knowing that you have the best team working on your HVAC problem. Our service process – from the first call to the final follow up – is why we know your system will be up and running in no time.

 

Our Unlimited Diagnostics Service

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From a mysterious rattle to a strange odor, we will take the necessary time to accurately diagnose your HVAC problem. Most companies charge hourly to diagnose the problem, and oftentimes, this leads to you needlessly paying more money. Our Unlimited Diagnostics Service, however, is one flat charge – no matter how long it takes for us to arrive, rightly discover the problem, and present you with the solution, you will always just pay one low amount. It’s Unlimited!

 

Routine Maintenance

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Rather than your air conditioning going out the morning your guests arrive, schedule an annual inspection/cleaning to prevent it from breaking down. No matter if your HVAC system is gas, oil, or electric, arrange for one of our fully licensed and certified techs to keep your system running in top order. Our routine maintenance usually takes 1-2 hours, and we will give you a report describing what we discovered and did. Make it easier and join Walley’s Set Point Maintenance Plan, for special discounts and fun perks!

How Do I Get a Quote?

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For a routine maintenance appointment, you will be provided the quote prior to scheduling. Join our Set Point Maintenance Plan to save money and time with access to special discounts and fun perks. For a service call when your system has failed or is not working properly, we offer our Unlimited Diagnostics Service, where pricing is based on how soon you want us there and not how long it takes us to find the problem. When we show up, we will go over your concerns and start troubleshooting. Once we determine the cause of failure, we will develop a price and timeline (usually same day) and present our recommended options to you. If you approve a repair, we will get started, and if not, we will close out the diagnostic. If you want a new system instead, we will connect you with our Project Team to find the best option for you. There are no surprises with Walley’s – you’re always in the know!

Tech, Training, Truck, Tools

Read More

Our fully licensed and certified technicians will promptly arrive to your home with a truck fully prepared with tools customized for your appointment. Sit back and sip some coffee or do whatever you need to get done knowing that you have the best team working on your HVAC problem. Our service process – from the first call to the final follow up – is why we know your system will be up and running in no time.

 

Our Unlimited Diagnostics Service

Read More

From a mysterious rattle to a strange odor, we will take the necessary time to accurately diagnose your HVAC problem. Most companies charge hourly to diagnose the problem, and oftentimes, this leads to you needlessly paying more money. Our Unlimited Diagnostics Service, however, is one flat charge – no matter how long it takes for us to arrive, rightly discover the problem, and present you with the solution, you will always just pay one low amount. It’s Unlimited!

 

Routine Maintenance

Read More

Rather than your air conditioning going out the morning your guests arrive, schedule an annual inspection/cleaning to prevent it from breaking down. No matter if your HVAC system is gas, oil, or electric, arrange for one of our fully licensed and certified techs to keep your system running in top order. Our routine maintenance usually takes 1-2 hours, and we will give you a report describing what we discovered and did. Make it easier and join Walley’s Set Point Maintenance Plan, for special discounts and fun perks!

Getting a Quote

Read More

For a routine maintenance appointment, you will be provided the quote prior to scheduling. Join our Set Point Maintenance Plan to save money and time with access to special discounts and fun perks. For a service call when your system has failed or is not working properly, we offer our Unlimited Diagnostics Service, where pricing is based on how soon you want us there and not how long it takes us to find the problem. When we show up, we will go over your concerns and start troubleshooting. Once we determine the cause of failure, we will develop a price and timeline (usually same day) and present our recommended options to you. If you approve a repair, we will get started, and if not, we will close out the diagnostic. If you want a new system instead, we will connect you with our Project Team to find the best option for you. There are no surprises with Walley’s – you’re always in the know!